PIC Customers overview
Start here to understand what PIC Customers solves, how its modules connect, and why the product matters inside the broader operating model.
Prerequisites
Before using this guide, make sure the user has access to the module and the initial portal setup is consistent.
1. Process introduction
PIC Customers groups the modules that digitalize the relationship with your customers: pricing, catalog, sales, delivery visibility, and commercial follow-up in a connected operating flow.
PIC Customers should be understood as a connected product, not as isolated apps. Its modules work better when users read them as part of a shared operating sequence.
2. Shared foundation
Before entering the business flow, these shared modules usually define the operating context: Business Partners, Companies, Accounting Entities.
3. Business flow modules
The business flow of PIC Customers is organized around these modules: Product Groups, Products, Prices, Sales Orders, Delivery Trackings, Account Statements.
Use the manuals that follow this introduction in order to understand the logic of the product before going into individual operations.
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