1
Find the delivery or associated order
Open the module to locate the transaction that needs tracking and review its current status.
PIC Customers•Delivery Trackings
Delivery tracking in PIC
Learn how to track delivery status to give the customer visibility and reduce manual inquiries.
Prerequisites
Before using this guide, there must be an order or delivery process that can be tracked in the portal.
1. Process introduction
The delivery tracking module shows how order fulfillment evolves after the order is issued. Its focus is visibility and clear communication of the operational status.
From here, users can better answer what has already been delivered, what is still in progress, and where to step in if a deviation appears.
2. Business value
When delivery visibility depends on manual inquiries, the customer loses autonomy and the sales team spends operational time. PIC reduces that friction.
This improves the experience, shortens response times, and turns tracking into a commercial asset, not just an operational one.
3. How to operate it in the portal
The module is used to read fulfillment status and context rather than to build a base document.
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Interpret status and progress
Check whether the delivery is pending, in progress, completed, or has a deviation that needs attention.
Attribute guide and role within the process
| Field | Meaning | Source or reference | Required | Depends on | Process impact |
|---|---|---|---|---|---|
| Delivery status | Summarizes the current state of operational fulfillment. | Updated as the logistics process progresses. | Yes | Depends on events or records associated with fulfillment. | It is the basis for answering inquiries and prioritizing follow-up. |
Relevant validations and considerations
Use tracking to anticipate
Do not read the module only as history: its real value lies in detecting deviations in time.
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